Wednesday, 17 June 2009

Virals - Reach for the stars

"We don’t think The Beatles will do anything in this market…"

Capitol Records internal memo, 1963.

What makes a film 'go viral'?

A client asked me this the other day. I thought I would share the gist of what I told her…

Firstly I said: "I don’t know" which I thought was impressively honest of me. (Didn’t all those years working in agencies teach me anything?). I quickly went on to suggest that nobody else knows either. Indeed no-one, but no-one, can guarantee success in viral marketing. That’s part of the fun. You can pretty much guarantee failure if you don’t do the basics (see below). If you do everything right, you are likely to get a good number of views on YouTube and/or Metacafé (not to mention Google Video, Break and Dailymotion). But as to whether your film will 'take off' or 'go stratospheric', well that’s largely in the lap of the gods. Viral marketing is so named, because if you get it right, people forward your video to others in an ever-increasing circle via the wonder of the internet and it spreads like a virus (but in a good way) so that the number of views rises exponentially to a massive number approaching infinity (or something.) Of course just because it's easy to forward the link to your mates doesn't mean people are going to do so. Therein lies both the challenge and the unpredictability of this whole business.

In the same way that a music act or a movie can ‘capture the Zeitgeist’ and take off (in some cases against all the odds), so can a short promotional film (or a game). So read what follows, cross your fingers and hope you’re sitting on the next Beatles,
Slumdog Millionaire or Susan Boyle!

It’s worth clarifying that we’re not talking ‘You’ve Been Framed’ or roller-skating dogs here; except where they are used to promote a brand (e.g. Cadbury’s gorilla) i.e. we are talking about viral marketing. We need to get the brand name/ logo in somewhere. The media isn’t paid for, (it’s 'earned' as the PR people like to say) but in general the creative, production and seeding is.

A few basic principles:

1. Content is king (sorry to resort to cliché)

You must give people a reason to forward your film (which after all reflects on them for thinking the recipient would be interested in it) , so your film needs to be:

• Funny

• Interesting

• Violent

• Risqué

Or some combination of the above!

Of course you may upset some people with violent/ sexy content: be aware what you are doing and the risks attached (certain grannies will probably hate you and certain video sharing sites will probably ban you).

2. Get the length right: as a rough rule of thumb: more than 30 sec; less than 4 minutes

3. Experiment with executions; indeed consider a series with similar creative; awareness can build until you suddenly hit the jackpot

4. Don’t try too hard to sell: you can include your logo and brand name subtly; if the film is considered cool, the kudos will rub off on you

(By the way, branded viral games have their own set of rules; that could be a whole other blog post.)

There’s a another crucial ingredient of a successful viral campaign - seeding. In short, this means putting your film where it will be seen by people who will pass it on; they are the digerati, the movers and shakers (OK basically, cool people like us). It’s giving your viral film ‘critical mass’.

As with many branches of digital marketing, a whole mystique has grown up around ‘seeding strategy'. Specialist seeding agencies have sprung up, promising ‘to put your film where it will get the best possible start in life, at the heart of your target audience’. Needless to say these companies are rather tight-lipped about exactly how they will do this (well none of us likes to give away our intellectual property, after all!). To be serious, there is no doubt that very few films can go truly viral without at least a little judicious seeding but, as usual, there are no cast-iron guarantees.

Here are three virals that made it big- very big. Sure, all do the basics right but, beyond this, all of them just 'took off'; maybe yours will too!

Will it blend? iPhone

Transport for London Awareness test

Honda Cogs

For this last, by Wieden + Kennedy (London), credit to: executive creative directors Tony Davidson and Kim Papworth, art director Matt Gooden, copywriter Ben Walker and agency producer Rob Steiner. OK it was shot (live) as a TV commercial, but it’s so good it works brilliantly as a viral film. Which all goes to prove that those old ‘traditional media’ skills are far from obsolete; increasingly we’re just going to be seeing the fruits of such creativity and production expertise in new and surprising places. Which is nice.

So go on; send your viral film out there into the big wide world. Reach for the stars. Good luck!

Thursday, 4 June 2009

SEO: "seek, and ye shall find." (Luke 11)

Anyone remember WebCrawler? Infoseek? HotBot? AltaVista? Lycos? As long as we’ve had search engines, we’ve had SEO (= search engine optimisation). And as Microsoft announces a UK roadshow to launch its new search platform, Bing, as a serious rival to Google, SEO is firmly established as part of the digital marketing landscape.

Indeed SEO or 'natural search' is a whole separate industry these days. It can be defined as: helping site owners to optimise their ranking in Google and other search engines when users search by certain relevant “keywords”.

The evolving role of the practice of SEO is currently a hot topic in digital marketing circles. Some are even suggesting its days are numbered as the search engines (especially Google) get wise to sharp practices to manipulate rankings.

To clarify: we are not talking here about paid search (= pay per click) e.g. Google AdWords, where one ‘buys’ keywords (via a bidding process) and Google displays one’s clickable text-only ad as a sponsored link in the Google Results page. (see the results at the top and right hand side of the Google Results Page.) The 'opposite' of paid search is organic or natural search which is the subject of this post.

Why does SEO matter? Look at the facts: 90% of all web sessions start with a search engine (Google, Yahoo!, Live Search, Ask Jeeves etc.) This figure has been increasing year on year as more and more people give up on bookmarking sites (far less actually remembering urls!) and rely on Google to find the site for them. So if you have a website, and someone 'Googles' the thing you sell, you want to appear (or be ‘ranked’) near the top of the listings and certainly on the first page. If you are not, people may never find your site and you won’t be very successful. In fact you risk being invisible, lonely and broke (to misquote Cory Doctorow). Received wisdom is that 62% of searchers click on a result within the first page of results, and approx 28% of all searchers click on results within page 2 or 3. Readers of a mathematical bent will notice that this leaves only 10% i.e. hardly anyone looks beyond page 3. (This raises the question: how many pages of search results do users really require? - which could be the topic of another blog post or indeed a session at an SEO conference!)

One more fact: Google handles between 75% and 86% (UK: Hitwise April 2009) of all search traffic depending on which country you look at; so for the purposes of this post when we say “Google” we mean “Search Engine”. Unhealthy? Maybe, but realistic currently.

Suppose I have a website which sells Golf equipment. Keywords of interest to me might be: Golf equipment, Golf gear, Golf accessories, Golf clubs, Golf bags, Golf clothes, Golf apparel etc etc.

I might wish to consider optimising my site for any or all of these “keywords” (which are often than not more than one actual word). One can achieve high rankings more easily for niche keywords: If you search Google for “Golf Equipment” you will get about 37,700,000 results. (in 0.25 seconds!) At 10 results per page that gives us approx 3,770,000 pages of results. If however one lives in the West Midlands of England and is looking for a professional to stuff your dead cat, and you search by “Taxidermists in Wolverhampton” one gets only 16,900 results but this is still 1,690 pages. Only a few sites make it onto page 1 and many excellent sites languish invisibly on page 500+.

So SEO is, these days, a major digital marketing discipline; but is it legitimate? i.e. both ethical and good business?

Let’s just have a look at the agendas of the various parties involved:

• Google: wants its search engine to be good at its job; i.e. it wants as many users as possible to have the best possible experience; i.e. to find a selection of suitable sites as quickly and as painlessly as possible. It particularly wants to direct users to site/s with well written and presented content that best deliver what they were looking for; in pursuit of this it tries to interpret their intention (which is not always exactly what they type in to the Google search box). If it succeeds, it will attract more traffic and make more money out of AdWords (its pay- per-click product).

• The Site owner: wants high ranking in search results whenever a user types in a keyword which it deems relevant to its business; i.e. they want to maximize quality and quantity of traffic to their site.

• The SEO consultancy/ professional: wants to do a good job for the Site owner i.e. get the site up the Google rankings, driving more traffic, pleasing the client and thus getting more optimization briefs and making more money.

Good site design and legitimate SEO helps everyone: users who search by a given keyword find a relevant site which delivers what they were looking for and provides a good experience. The SEO professional and the design/build agency should work together to make the site visible to search engines which pleases them since they are helping their customers (=searchers). The Google spiders (or crawlers) look at millions of web pages and assess their relevance to a particular search (yes, it’s amazing I know). It’s absolutely OK to help them by a little judicious signposting (like putting up a sign in the street outside your shop; effectively the site is ‘putting its best foot forward’) . Also, if you can get plenty of inbound links (i.e. other sites publishing links to your site) Google likes this: it suggests your site must be of high quality. It’s OK to solicit these links (e.g. if you are a florist, you might ask local chocolate shops if they want to link to your site). So far so good.

The problems occur when SEO practitioners and/ or site owner Webmasters attempt to deceive the search engine spiders (and therefore ultimately the user) by employing a range of techniques to manipulate the Google rankings (including any or all of: spamdexing, cloaking, doorway pages, keyword stuffing, invisible text, deals with link farms +++).

Ever since Search was invented, unscrupulous SEO experts (known as ‘black hat’ operators) have been trying to manipulate it, i.e. to get people to visit sites under false pretences, taking them to sites which were not what they were looking for; the result being an unfair advantage to the site owner and/or confused/ dissatisfied visitors, a scenario which benefits no-one except the black hat guys! If they succeed, they achieve an inappropriately high Google ranking and ultimately can even take the user to a site that wasn’t what they were looking for. Of course it isn’t always as cut and dried as this: in many cases, the user would be equally satisfied by any one of a number of search results, and techniques may be used which give a good site a ‘helping hand’ in the listings. There are grey areas: like how many times can one legitimately include a given keyword in one’s content: 3 times in a page makes the site relevant, three times in a sentence looks sinister and may lead to Google penalizing or even delisting your site.

Of course, there is one obvious question which we haven’t addressed here (space doesn’t allow): who decides which SEO techniques are OK and which are ‘black hat’? which can get your site demoted in the listings or even banned? Of course currently it’s Google who decides. 'Baddies' clearly operate in this space so some sanctions are necessary; but should a single company (even our buddies at Google) be given so much power?

Effectively the black hat SEO specialists are engaged in an ever-shifting battle of wits with the search engines and the (secret) Google algorithm is certainly much more sophisticated at picking up dubious SEO techniques than it was 10 years ago. eg. stuffing in loads of invisible keywords used to be much more prevalent (and effective!). Even legitimate SEO has evolved with the Search Engines. Metatags (invisible to users but viewed by the spiders) used to be very important; less so today. Indeed, if you read a book on SEO dated before 2004 (say) I respectfully suggest you may be wasting your time!

As part of an ongoing mission to fight spam and improve user experience, Google is apparently implementing a series of changes to the algorithm (it doesn't announce these). In the future, as Google moves towards behaviour/ intent based search, it is possible that each person who conducts a search for a particular term will get different results based on their interests, search history and even their location. As a result, SEO will need to evolve. One possibility is that link building will become far less important in the future of SEO because Google will determine the ‘value’ (= relevance) of a website based on how visitors engage with it. This would imply that the ultimate goal of site owners should be to provide compelling content that entices visitors to read, share, bookmark, and so on.

Another possibility is that search engines will in future provide user-controlled rankings. Users might have the chance to vote for sites they like and sites will get ranked based on such votes. (The model would be similar to Digg and Reddit). Of course, search engines will need to ensure that votes are genuine in order to prevent black hat SEO specialists from manipulating the results.

Google and the other search engines are raising the bar in SEO. Initially, this will make it harder for SEO professionals but the end result must be good. Spammers and 'black hat's will have more difficulty succeeding in their unscrupulous efforts and search engine users will be provided with content that is more relevant.

As always, the aim of webmasters and SEO professionals should be to appeal to humans not machines. Your site should certainly be optimized (to give you a fighting chance in the competitive marketplace) but your priority should always be to meet human needs and provide solutions. Considering the direction that SEO is going, human actions and behaviour will ultimately determine rankings. Your SEO success will depend on your ability to engage people through great content and shrewd social media marketing. This is as it should be.

The internet has transformed our lives: at work, at home and increasingly on the move. The Web is becoming richer and more complex every day. To cope with the mind boggling amount of data it offers, we need increasingly sophisticated tools to make sense of it: to 'organise the world’s information'. Unscrupulous operators will always try to manipulate the search engine spiders (or crawlers) to gain a higher ranking but they must be prevented from doing this; it’s in the public interest, as well as that of Google, Yahoo!, Ask Jeeves, Live Search/ Bing and not least genuine SEO professionals, that the user can find the 'right' site as rapidly as possible every time.

If one believes that Advertising (assisted by agents as 'paid advocates') i.e. promoting the benefits of a product or service to the target audience by all appropriate media, is a legitimate activity in a free society, then it follows that SEO is OK and indeed desirable: it helps honest merchants reach their willing audiences. Indeed, Google doesn’t want to kill SEO; and even if it ceases to be such a dominant player in the search world, other search engines are likely to want to work with ‘honest’ SEO professionals rather than against them.

So current rumours of the imminent death of SEO are much exaggerated. As long as search engines publish free lists of ‘relevant’ sites, SEO will exist. Naturally (sorry) like everything in the digital world, SEO will need to evolve and adapt. It will do so. Intent and behaviour-based search will grow. Social search (e.g. via Twitter) will enable users to ask questions to aggregated groups of real people in real time. Not so easy for site owners to optimize! Watch this space.